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What to Know When Placing Your First Order

By October 10, 2019October 30th, 2019No Comments

The team at PK Health Gear is dedicated to providing the best personalized apparel and accessories to the healthcare industry. Our team is available to help at any point of the ordering process, but we put together a guide of frequently asked questions and tips to assist you when placing your first order. 

How does the website work? 

Our website is extremely user-friendly. To begin the process, first create an account. Once account creation is complete, shop for your health gear, upload your logo, add your personalizations (if desired). Things to keep in mind are order minimums and personalization character limits. Click here for extensive guidelines. 

The “Bill to” section on my order confirmation shows my hospital or university even though I paid with my personal credit card, is this incorrect? 

Don’t worry, our “Bill to” section automatically populates the hospital or university you are affiliated with even if paid by personal credit card. Your order will be charged by the correct payment method requested.

What is the order timeline? 

The order timeline is typically 4-6 weeks from submission to receipt of product. When your order ships, you will be sent the tracking number. Please note that production does not begin until the proof for your order is approved. 

For more information on the ordering process, contact us today!

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